Returns and Refunds

RETURNING AN ITEM

  • Unopened and unused items can be returned to us within 28 days from the date of purchase for a refund or replacement.  ** Please see below for refund terms if you are buying in bulk **
  • Items must be returned complete with any original outer packaging and must be undamaged, unmarked and unopened with all security seals intact
  • Opened or used products cannot be returned unless the product is faulty or broken.
  • Occasionally you may find that some products are not compatible or are ineffective for you. This does not constitute a fault on the part of the product and therefore we cannot accept returns for this reason.
  • Return delivery fees are not refundable, unless the items were sent in error by us or are damaged or defective.
  • Outgoing delivery fees will only be refunded up to the value of standard Tracked 48
  • If returning part of an order, if the order total goes below £35 – an outbound postage charge will be deducted from the refund amount, if your order originally qualified for for free shipping.
  • Certain Items are non-refundable – this will be clearly listed in the description
  • It is strongly recommended to return items using a tracked delivery method as untracked items are non-traceable. It is the customers responsibility yo ensure the item is delivered to us. Refunds can only be issued once the item is recieved by us.
  • Refunds will be processed within 7 days of the item being received in our offices. It may take a little longer for the refund to show on your statement, depending on the credit card issuer,

TO RETURN AN ITEM :

  1. Email us first to discuss the return: [email protected]
  2. Package items securely, enclosing the original delivery slip
  3. Return Address:   Ryehurst Barn Offices, Ryehurst Lane, Bracknell, RG42 5QZ
  4. Please email us once you have posted it so that we know to expect it.

We strongly recommend you use a tracked / signed for service to ensure items are not lost in transit

UNDELIVERABLE OUT-GOING ITEMS RETURNED TO US

Royal mail will automatically return an item to us and charge for re-delivery if the the following occur:

  • Parcels that have not been collected or had a redelivery arranged within the holding period
  • Incorrect / incomplete address provided
  • Recipient moved (gone away)
  • Recipient refused delivery

The cost of delivery back to us, which is currently £5 for UK deliveries, will be deducted from any refund.

If your order had qualified for free delivery, the cost of out-going delivery (£4.95) will also be dedeucted from any refund

BULK PURCHACE RETURNS**

If you have ordered multiple quantities of the same product or are a reseller, please be aware that restocking and credit card processing fees apply for returned or cancelled orders:

  • Returned Orders: A 10% restocking charge for large-volume returns
  • Orders cancelled before shipping: A 3% card processing fee. This fee covers the non-refundable processing costs we incur from the credit card company.

We evaluate orders on a case-by-case basis to determine if you are buying for personal use or as a third-party reseller.

A multiple quantity is usually defined as more than 15 of the same item. However, this is not definitive, and we reserve the right to review each order individually.