International Shipping

We can ship to most destinations. The most common countries we have previously shipped to are listed below.

Please contact us for availability and cost to other countries not listed.

Please click on the country to see it’s shipping charges

Middle East: Saudi Arabia, UAE, Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar

Far East: Hong Kong, South Korea, Malaysia, Philippines, Singapore, Taiwan, Thailand

Australia / New Zealand

Canada

Countries / Areas We DONT Ship To:

US : Due to un-predictable and large tariff fees we have suspended US shipping

EU : Due to extra regulations we do not ship to EU countries, but hope to offer it in the near future.

For orders delivered outside the United Kingdom: 

Customer Responsibility: Your order may be subject to import duties, taxes, VAT, or customs handling fees determined by your local customs authority. We have no control over these charges, and the customer is solely responsible for their payment. 

Refused Parcels: If a parcel is refused due to unpaid customs charges, we reserve the right to deduct the original shipping cost, return shipping fees, and any customs charges incurred from your final refund amount.

International delivery times vary based on the destination country, local postal services, and customs processing times.

Estimated delivery is 10–15 working days, depending on the destination.

All delivery times are estimates and are not guaranteed.

We are not liable for transit delays caused by factors outside of our reasonable control, including: 

  • Courier service disruptions, strikes, or industrial action. 
  • Severe weather conditions. 
  • Customs clearance delays. 
  • High seasonal demand (e.g. Black Friday, Christmas). 
  • Incorrect or incomplete delivery addresses. 

Once an order has been dispatched, legal responsibility for transit lies with the courier service. 

Address Accuracy: The customer is responsible for providing a complete, accurate delivery address, including the correct postcode and contact details. We are not liable for failed delivery attempts or misdelivery resulting from incorrect information provided by the customer. 

Returned Parcels: If a parcel is returned to us due to an incorrect address, delivery refusal, failure to collect, or multiple failed delivery attempts, we will deduct the original delivery charges, return postage fees, and re-despatch costs (if applicable) from any refund issued.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.

It is the customers responsibility to monitor tracking updates.

If you do not receive the tracking email, please check your spam or junk folder. Please contact us if you cannot find it.

A parcel is officially classified as lost after 28 working days for international deliveries. 


If you suspect your parcel is lost, please verify your tracking details, confirm your delivery address, and check with neighbours or designated safe places before contacting us with your order number. 

We will start an investigation with the courier.

Please note that we cannot issue refunds or replacements until the courier officially confirms the parcel as lost.

Fraudulent claims will be reported to the relevant authorities.

If your order arrives damaged, incomplete, or tampered with, you must contact us within 48 hours of delivery.

You will be required to provide: 

  • Clear photographs of the damaged item(s). 
  • Photographs of the outer packaging. 
  • A photograph of the shipping label. 


Failure to report damage within 48 hours may void your eligibility for a replacement or refund. 

If a parcel is returned to us as undeliverable (due to an incorrect address, delivery refusal, failure to collect, or unpaid customs charges), further charges such as such as parcel return fee or fees to destroy the parce,l will become due.

These charges, are payable by the customer.

If the parcel is returned to us, we will deduct the original shipping fee along with any return fees, customs and duty charges and administration fees before refunding any product cost .

Re-delivery will require additional payment.

Certain products may be restricted in specific countries due to local regulations (e.g. liquids, medical products). If we are unable to ship an item in your order, we will contact you immediately and issue a full refund for the non-dispatchable goods.

Once a parcel has shown as being succesfully delivered, any subsequent loss or damage is the purchasers responsibility.

Need more help ?

Lines are open Mon-Fri 9am to 4.30pm

Email 01753 318 000