Frequently Asked Questions

Find answers to common questions about our products, orders, shipping, and more.

Orders & Shipping

Standard delivery takes 3-5 business days across India. Express delivery is available for metro cities and typically arrives within 1-2 business days. You’ll receive a tracking link via SMS and email once your order is shipped.

Yes! We offer free standard shipping on all orders above £25+.

Absolutely. Once your order is shipped, you’ll receive a tracking number via SMS and email. You can use this number on our website or the courier partner’s website to track your package in real-time.

We deliver to over 25,000+ pin codes across the UK. During checkout, you can enter your pin code to verify serviceability. If your area isn’t covered, you’ll be notified before payment.

Products

100%. Every product on ClearVision is sourced directly from authorized manufacturers or licensed distributors. Each product comes with proper batch numbers, manufacturing dates, and expiry information. We maintain a strict cold chain for temperature-sensitive products.

We recommend taking our 2-minute Eye Care Quiz for personalized recommendations. You can also browse by concern category (Dry Eye, Allergy, Redness, etc.) or consult our detailed product descriptions. For specific medical conditions, always consult your ophthalmologist.

All products have a minimum of 1 Year shelf life from the date of delivery. Once opened, most eye drops should be used within 180 days (or as indicated on the packaging). Preservative-free single-dose vials should be used immediately after opening.

We offer both preservative-free and preserved formulations. Products labeled ‘Preservative-Free’ or ‘PF’ contain no preservatives and are ideal for sensitive eyes or frequent use. Check individual product pages for detailed ingredient lists.

Payment

We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking from all major banks, digital wallets, and Cash on Delivery (COD) for orders up to £25.

Yes, all payment transactions are encrypted using 256-bit SSL encryption. We are PCI DSS compliant and never store your complete card details on our servers. Your financial information is always safe with us.

Yes, we offer no-cost EMI options on select credit cards for orders above £500. During checkout, you’ll see available EMI plans based on your card issuer. Terms and conditions from your bank may apply.

Returns & Refunds

We offer a 30-day return window for unopened products in their original packaging. If you receive a damaged or incorrect product, we’ll arrange a free pickup and provide a full refund or replacement within 48 hours of your complaint.

Log into your account, go to ‘My Orders’, and click ‘Return’ on the relevant item. Alternatively, you can contact our support team via email at [email protected] or call us at 1800-123-4567. We’ll guide you through the process.

Refunds are processed within 2-3 business days after we receive and inspect the returned product. The amount will be credited to your original payment method. UPI and wallet refunds are typically instant, while card refunds may take 5-7 business days to reflect in your statement.

Still need help?

Talk to our eye care experts or browse through more help resources.

Contact Us 01753 318 000