UK Delivery

2nd Class Shipping within the UK is free on orders over £35 

Please see the table below for other shipping options and prices 

Service

Delivery Charge

Estimated Delivery Time

Notes

Tracked 48

Free for orders £35 or more

£4.95 for orders below £35

(2-5 working Days)

Most orders delivered within 2 working days but can take longer especially during busy periods

Delivery is not Guaranteed

No signature required

Tracked 24

£2.95 for orders £35 or more

£6.95 for orders below £35

(1-2 working days)

Most orders delivered within 1 day but can take longer.

Delivery is not Guaranteed

No signature required

Next Working Day Guaranteed by 1pm

Dependent on Weight

Up to 100g – £14

Up to 500g – £15

Up to 1kg – £17

Up to 2kg – £22

Up 20 10kg – £32


Delivery charge will be calculated at checkout

Guaranteed Delivery for Next Working ay by 1pm

This is a Signed for Service – if you are not in to sign for it, the parcel will be taken to the local Delivery Office

Working Day’s are Mon – Fri excluding Bank Holidays

We use Royal Mail for the majority of our deliveries 

All items are sent tracked.

Please note, a refund can not be given on delivery charges if the parcel is not received by the estimated delivery

Delivery time frames begin from the date of dispatch, not from the moment the order is placed.

Royal Mail Tracked 24 & Tracked 48:

These are Royal Mail’s first and second class service.

The majority of parcels are delivered within the time frames stated in the table, however Royal Mail do occasionally have delays both locally and nationally and parcels can take longer.

For Guaranteed Delivery by a certain date, please select Special Delivery Guaranteed

Guaranteed Next Working day / Saturday Delivery

Please note this is a signed for service. Royal Mail will not deliver or leave the parcel in a safe place without a signature.

If Guaranteed Delivery is delayed due to the courier, a refund will be made between the cost of Tracked 48 and the Express Delivery Charge 

Upgrading Delivery

If you’d like to upgrade to a faster delivery service after placing your order, please contact us straight away, preferably by calling 01753 318 000.

It is usually not possible to upgrade the delivery once your parcel has been picked and packed and already labelled.

A despatch email is sent automatically once this has been done.

Northern Ireland, Scottish Highlands, the Channel Islands (Guernsey and Jersey), and the Isle of Man.

Delivery timelines are usually 1-2 days longer than stated in the table above

Definition of Working Days

These are defined as Monday to Friday and excludes Bank Holidays.

Parcels are often delivered on a Saturday, but is ‘not regarded’ as working day by Royal Mail

All orders received before 4pm Mon-Fri (excluding Weekends and Public Bank Holidays) will be despatched on the same day, providing the goods ordered are in stock

Orders placed after 4pm will be processed on the next working day.

Orders placed on weekends or public holidays will also be processed on the following working day. 

Occasionally an item will be out of stock. When that occurs, the order will leave us when the item is back in stock. We will contact you to inform you of out of stock items and expected despatch day

Please check your tracking to see the location of the parcel. 

Contact us if the parcel appears lost or stuck somewhere or if it says it has been delivered but that you have not received it 

Please note we are aware of instances where Royal Mail marks it as delivered, but in fact the parcel doesn’t get delivered until the next day. Contact us in the case of any discrepancy so we can aim to investigate in a timely manner 

The majority of orders are delivered within a few days. 

From time to time in certain areas, Royal Mail’s network is affected by staff shortages due to to illness, strikes or bad weather, this can lead to unexpected delays 

Delays also occur during peak season eg Christmas, when the volume of parcels is much higher than the rest of the year 

For Royal Mail service updates, please visit their website 

Royal Mail Service Updates 

If your tracking information shows that your package was delivered, but you have not received it, please report this to us straight away.

Royal Mail and other couriers only keep GPS tracking data for 7 days.

If an iitem has been mis-delivered, they will attempt to investigate by asking the specific delivery driver about it. The sooner they do this, the more likely it is that the driver will remeber anything about it.

For this reason any mis-delivered item must be reported within 7 calendar days of the marked delivery date. 
**All queries received after this time frame will be rejected, and no further action can be taken 

Royal Mail will only consider a package lost after 10 working days from dispatch. 
We are unable to re-send your package free of charge until this period has elapsed. 
If you cannot wait, then we can re-despatch the receipt of a new order. If the original one is then delivered we can arrange collection and then will refund for the first order once the parcel is returned back to us 

After 14 days, we can dispatch another order without further payment, or you can opt for a refund. Please note however that if the original parcel is then subsequently delivered to you, payment will need to be made should you wish to keep the goods. Alternatively the parcel may be returned to us- please contact us to arrange a return

It is the customers responsibility to input the correct address at the time of placing the order. Please check your order confirmation carefully and contact us immediately if any amendments need to be made. We can not make any changes once the parcel leaves our premises. 

If the wrong address is entered and the parcel is sent to the wrong location, e.g. an old address, it is the customers responsibility to retrieve the parcel / arrange re-delivery. We can assist you in this by attempting to liaise with the person who does receive the parcel if they contact us, but if they do not contact us or co-operate, we are limited in what we can do.

It is the customers responsibility to input the correct address at the time of placing the order. Please check your order confirmation carefully and contact us immediately if any amendments need to be made. We can not make any changes once the parcel leaves our premises. 

If the wrong address is entered and the parcel is sent to the wrong location, e.g. an old address, it is the customers responsibility to retrieve the parcel / arrange re-delivery. We can assist you in this by attempting to liaise with the person who does receive the parcel if they contact us, but if they do not contact us or co-operate, we are limited in what we can do.

Need More Help ?

Lines are open Mon-Fri 9am to 4.30pm

Email 01753 318 000